Refund Policy

1. General Provisions

This Refund Policy defines the terms and procedure for refunding funds to users of the simdrop service (hereinafter referred to as "Service", "we", "us") in the exceptional cases set out in this Policy.

Balance top-up does not constitute the purchase of a financial instrument or the opening of a bank account. Funds credited form an internal credit on the user's account in the Service and are generally non-refundable. Refunds are only available in the event of a technical error by the Service or the payment system (including double charge) or in other cases expressly set out in Sections 2 and 3 of this Policy.

Initiating a chargeback through a bank or payment system without first contacting the Service support is treated as abuse. In such a case, the user's account will be blocked and the balance will be forfeited without the possibility of recovery.

When a refund is permitted under this Policy, it is made to the same payment method used for the original payment, unless otherwise required by technical limitations of payment systems.

2. Terms for "Activations" Mode

In "Activations" mode, a virtual number is provided for one-time SMS code reception. Refunds are only available in the following cases due to Service fault or technical error:

• Technical Issues: the number did not receive SMS within 20 minutes after activation due to the fault of the Service or telecommunications operator
• Incorrect Number: we provided a number that does not match the selected parameters (country, operator) due to our error
• Double Charge: funds were charged twice for one activation
• Target Service Rejection: the target service did not accept the number due to technical reasons beyond the user's control (as verified by us)

Refunds are not made if:

• SMS code was successfully received but not used by the user
• User entered an incorrect code or did not use it in time
• Target service blocked the number for reasons unrelated to service quality
• User used the number for unintended purposes or violated usage rules
• User changed their mind or did not use the activation for their own reasons

3. Terms for "Rental" Mode

In "Rental" mode, a virtual number is provided for a certain period to receive multiple SMS messages. Refunds for unused rental time are only available in the following cases due to Service fault or technical error:

• Number Unavailability: the number became unavailable during the rental period due to the fault of the Service or telecommunications operator; refund is calculated proportionally to unused rental time
• Order Error: an error was made during order placement on our part
• Double Charge: funds were charged twice for the same rental

Refund is calculated proportionally to unused rental time only when one of the above grounds applies.

Refund is not made if the user terminated the rental early at their own request, did not use the number, or did not receive SMS for reasons unrelated to the Service's operation.

4. Balance and Funds Usage

Account balance is an internal credit held by the user in the Service. It is not a bank account, deposit, or other financial instrument. Balance funds may only be used to pay for Service services. The balance has no expiration date and may accumulate.

Refund of balance funds to the original payment method is not a standard service. It is only possible when all of the following conditions are met: no operations have been performed on the account (top-up does not count as a usage operation), and the reason for the refund is a technical error or double charge.

Refund of balance funds to the original payment method is only permitted when all of the following conditions are met:

• No operations (activations, rentals, debits) have been performed on the account since the funds were credited to the balance
• The reason for the refund is a technical error by the Service or payment system, or a double charge
• The user contacted support within a reasonable time after discovering the error
• Account is not blocked and not under investigation

Payment system fees may be deducted when refunding funds in accordance with the tariffs of the respective systems.

5. Refund Procedure and Dispute Resolution

To request a refund in cases provided for by this Policy, you must:

1. Contact support through the "Support" section on the website (initiating a chargeback without contacting support will result in account block and balance forfeiture)
2. Specify the order number or transaction
3. Describe the reason for the refund request with supporting evidence (screenshots, logs) that confirm the technical error or other ground under this Policy
4. Provide refund details (if refund to card or account is required)

We review refund requests within 3 business days. In complex cases, the review period may be extended to 10 business days with user notification. Refunds are only made when grounds under this Policy are established.

In case of disagreement with the refund decision, the user may file a complaint through the feedback form. We undertake to review the disputed situation again with the involvement of management.

Refund to a bank card usually takes from 3 to 14 business days depending on the bank and payment system.

6. Contact Information

For all questions related to refunds, you can contact us through the feedback form in the "Support" section on the website or by email specified in the "Contacts" section.

We strive to respond to inquiries within 24 hours on business days.